Transition to Fidelity – Frequently Asked Questions


What is happening?

Effective November 1, 2025, the recordkeeping services for Geneva’s 403(b)(9) Retirement Plans will transition from NWPS to Fidelity Investments.

 

How do I access my account at Fidelity?

Access your account online at www.netbenefits.com.  

  • If you have other accounts with Fidelity, use your existing log-in credentials to access your Geneva 403(b)9 account. 
  • If this will be the first time logging in to NetBenefits®, or Fidelity in general, choose "Register as a new user" and follow the prompts to verify your identity and establish your Username and Password.

Or call the Fidelity Retirement Service Center at 800-343-0860, Monday to Friday from 8:30 a.m. to midnight, Eastern Time.

 

Will my beneficiary designations transfer to Fidelity?
No. Your current beneficiary information will not carry over.
After the transition, you’ll need to update your beneficiary:  

  • Online at Fidelity
  • Or by requesting and returning a paper form via the Fidelity Retirement Service Center


How do I change my payroll deferral amount after the transition?
You’ll continue to make deferral changes through your employer.

Your current deferral settings will remain in place—there’s no need to re-enroll in the Plan.

 

What happens to my loan?
All outstanding loans will transfer to Fidelity. Any ACH payment details  at NWPS were also transferred to Fidelity.   The first loan payment at Fidelity is scheduled for November 28.  You may choose the date you prefer your loan payment to be made online or by calling the Fidelity Retirement Srevice Center.

 

Did the investment options change?
No. The investment options currently available through the Geneva Plans will remain the same at Fidelity.

 

What if I have brokerage holdings in my account?

Eligible holdings were transferred in kind to Fidelity.  Some assets were liquidated to cash in the transfer.   Be sure to complete your regiatration online by submitting the Participant Aknlowledgement which activates trading in the account,  Until this is completed you will only be able to sell holdings, 

 

 

I receive regular payments from the Plan. What should I expect?

NWPS will process all payments scheduled for November 1st in late October due to the transition. Your ongoing payment elections will be transferred to Fidelity. 

Fidelity will process ongoing payments beginning with the December 1, 2025 payment.  EFT banking information at NWPS is expected to transfer to Fidelity.  If no electronic delivery information is on file, Fidelity will issue a check to the home address on your account. 

 

I plan to retire soon. How will this transition affect me?
Your account will transfer to Fidelity regardless of your retirement date.

You will not be able to make withdrawals or changes between October 29 and the end of the transition.

Full account access will resume once the transition is complete.