Transition to Fidelity – Frequently Asked Questions


What is happening?

Effective November 1, 2025, the recordkeeping services for Geneva’s 403(b)(9) Retirement Plans will transition from NWPS to Fidelity Investments.

 

Do I need to do anything?
No action is required on your part. Your account(s) will automatically transfer to Fidelity. Re-enrollment in the Plan is not necessary.

 

Will there be a period when I can’t access my account?
Yes. From October 29, 2025, until the transition concludes (expected the week of November 16, 2025), you will not be able to access your account through NWPS or Fidelity.

During this "quiet period":  Your investments will remain as previously directed.  No account changes, loans, or withdrawals can be processed.

If you are concerned about market conditions during this period, you may make changes to your account through NWPS before 4:00 PM ET on October 29.

 

Can I keep my account with NWPS?
No. This is a plan-wide change, and all participant accounts will move to Fidelity.

 

How can I get more information about the transition?
Fidelity will send a transition guide to all participants in late September. It will include:

  • Key dates
  • Transfer details
  • This dedicated transition website will also be available and regularly updated.


 

Are the investment options changing?
No. The investment options currently available through the Geneva Plans will remain the same at Fidelity.

 

What if I have brokerage holdings in my account?

Most brokerage assets are expected to transfer "in kind" to Fidelity.

However, if you hold proprietary investments that Fidelity cannot accommodate, those will need to be liquidated and transferred as cash.

All brokerage account holders will receive a personalized letter from Fidelity with transfer details in September.

 

Will my beneficiary designations transfer to Fidelity?
No. Your current beneficiary information will not carry over.
After the transition, you’ll need to update your beneficiary:  

  • Online at Fidelity
  • Or by requesting and returning a paper form via the Fidelity Retirement Service Center


 

How do I change my payroll deferral amount after the transition?
You’ll continue to make deferral changes through your employer.

Your current deferral settings will remain in place—there’s no need to re-enroll in the Plan.

 

How do I access my account at Fidelity?

Once the transition is complete in November, you can:

  •   Visit www.netbenefits.com (You will not be able to log in to your account until the transition is complete)
  •   Or call the Fidelity Retirement Service Center at 800-343-0860, Monday to Friday from 8:30 a.m. to midnight, Eastern Time.


 

What happens to my loan?
All outstanding loans will transfer to Fidelity. However, ACH payment details will not transfer.

Participants with loans will receive instructions in November on how to re- establish ACH payments with Fidelity.

 

I receive regular payments from the Plan. What should I expect?

Your payment details will transfer to Fidelity. There will be no disruption to ongoing payments.

Installments due during the quiet period will be processed by Fidelity after the transition concludes (expected the week of November 16).

 

I plan to retire soon. How will this transition affect me?
Your account will transfer to Fidelity regardless of your retirement date.

You will not be able to make withdrawals or changes between October 29 and the end of the transition.

Full account access will resume once the transition is complete.