The following questions are answered below:

  1. My login is not working. What should I do?
  2. I did not see the sources I typically see at NWPS. Which one should I choose?
  3. What if I don’t know the amount to contribute?
  4. How do we enroll new participants, and what is the process for termination of employees?
  5. Will our banking information or scheduled payments transfer to Fidelity?
  6. Will I need to manually enter my banking information into Fidelity?
  7. My bank notification in SCP says my bank information will be available; however, the date is in the past. 
  8. My bank information is green, but no bank information is displayed.
  9. Can I set up automatic contributions at this time?
  10. Under the "Authorization" section, it states that I am neither an "Approver" nor a "Primary Contact." What does this mean?
  11. Will this impact the retirement contributions deducted from our paychecks?
  12. Will this change affect our Dental, Vision, or Life Insurance coverage?

 

Q1: My login is not working. What should I do?

A1: This process varies if you are logging in for the first time or returning.
 

  • For the first time log in: If you did not receive your initial login email from no-reply@appian.fidelity.com or if it is not working, please email with your username and organization ID to SCPHelp@fmr.com to request a new email to be sent.
     
  • For returning users: Please use this link https://contribution.appiancloud.com/suite/ to login and enter your user credentials. If you are using autofill or copy/paste, this may add a space to the information and invalidate your log in. If the information you entered is not working, please click “Forgot your password?” on the login page to reset your password. Please see page 3 of the SCP User guide at the bottom of the home page of this site for more information.

 

Q2: I did not see the sources I typically see at NWPS. Which one should I choose?

A2: Fidelity may use different source names.  Please contact Geneva if you are unsure which source(s) to use. 

 

Q3: What if I don't know the amount to contribute?

A3: Please contact Geneva for more information at 800-789-8765  or email benefits@genevabenefits.org.

 

Q4: How do we enroll new participants, and what is the process for termination of employees?

A4: All employment updates should be directed back to Geneva. Contact Geneva at 800-789-8765 or email benefits@genevabenefits.org.

 

Q5: Will our banking information or scheduled payments transfer to Fidelity from NWPS?

A5: No, banking information and scheduled payments with NWPS will not be transferred to Fidelity from NWPS.  

 

Q6: Will I need to manually enter my banking information into Fidelity?

A6: Yes, manual entry of banking details is required.

 

Q7: My bank notification in SCP says my bank information will be available; however, the date is in the past. 

A7: This is an indication that the pre-note process was unsuccessful. Please review the routing and account information with your bank to ensure accuracy and any debit blocks with your bank to ensure nothing has changed.  Then, please resubmit your banking information in SCP. This will initiate a new 13-day prenote. 

 

Q8: My bank information is green, but no bank information is displayed.

A8:  This typically occurs when multiple bank accounts have been entered but no preferred bank has been designated in the Fidelity system (separate from SCP).  Please contact Geneva at 800-789-8765  or email benefits@genevabenefits.org to have the preferred bank updated at Fidelity. 

 

Q9: Can I set up automatic contributions at this time?

A9: There is no automatic "set and forget" feature, but scheduled contribution files can be created to post on the dates you choose.

 

Q10: Under the "Authorization" section, it states that I am neither an "Approver" nor a "Primary Contact." What does this mean?

A10: "Primary User" is a helpful notation when Fidelity contacts your organization and there are multiple users listed. We have a plan in place for users to denote who is the primary contact in the future.  The "Approver" function would create the need for approval by the designated user of all contribution requests after submission. It is very rarely used by our clients but can be an enabled on a case-by-case basis.

 

Q11: Will this impact the retirement contributions deducted from our paychecks?

A11: No, there will be no impact on retirement contributions.

 

Q12: Will this change affect our Dental, Vision, or Life Insurance coverage?

A12: No, these benefits will remain unaffected.

 

If you have any questions regarding SCP, we encourage you to contact our team via email at SCPHelp@fmr.com  for assistance. Should you prefer to speak with someone directly, you may also reach us by phone at 800-827-3329.